The first step should always be to make sure you actually know what data you have, where the data is, and who is responsible for it. It also means that our management and development teams are trained in developing software with data security in mind.īased on our experience in optimizing customer journeys with data security in mind, we have formulated four tips that can help you improve data security in your customer journey management solution, and organisation. In this process, we have built on recommendations and best practices from organizations such as ISO and OWASP (Open Webb Application Security Project). That is why we have taken steps to improve the security of our customer journey management technology platform Orchestra. As strategic partner for many leading brands, we aim to keep the data of our customers (and their customers) safe. Another driver to improve data security is the upcoming GDPR legislation that will take effect per May 2018. This underpins the need for data protection and safety. It’s all about implementing the right processes, training staff, working with safe and reliable customer journey management technology and partners that know their business.Įarlier this year, the global Breach Level Index reported that the number of data breaches increased with 86%, in the past year alone. ![]() But, keeping data safe is much more than just sending encrypted messages and working with ‘strong passwords’. Organisations in all sectors are challenged to keep data safe. We live in a world of digital transformation and an explosion of information. The Guide to Customer Experience Management The complete guide on customer experience management.The Guide to Patient Experience Learn more about what we mean when we say patient experience.The Guide to Appointment Scheduling System Insights on appointment and arrival management, resource planning and optimization.The Guide to Queue Management System Learn how to optimize your operations with a queue management system.Resource Library Explore our content hub for guides, videos, webinars, and more.Blog Read the latest industry trends and tips from the experts on customer experience.Software support: Care Ensure your system is always optimized and working perfectly.Genuine Qmatic Tickets Order ticket rolls for your ticket printer or self-service kiosk.Display / Signage Elevate your customer experience with informative and engaging digital signage solutions.Hardware: Self Service kiosks Optimize the customer flow, minimize queues and wait times and create the perfect customer experience with Qmatic's self-service kiosks.Customer Feedback Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.Business Intelligence Drive operational excellence and employee productivity with data integration and business analytics.Appointments Create more valuable and personalized experiences for your customers through simple scheduling.On-premises software: Qmatic Orchestra Enterprise solution built for organizations with complex requirements, multiple service points, and branches.SaaS: Qmatic Cloud Solutions Modular, scalable, and powerful SaaS developed to provide clients with access to Qmatic’s full range of solutions including software maintenance, hosting, and support.Qmatic Experience Cloud An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services. ![]() Patient journey management Manage patient flow efficiently with appointment and queue management.Visitor Management Provide a seamless experience and personalized services for visitors.Customer Journey Management Manage flow from beginning to end, and get insights into your operations.Virtual Queuing Let customers wait anywhere with mobile tickets.Appointment Management Improve operations with appointment booking and arrival management.Queue Management Serve customers efficiently and reduce wait times. ![]()
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